Returns and Exchanges

We hope that you are delighted with your order, but if for some reason you are not we have set out below a summary of your rights in the event that you wish to return a product.

Please note that a full refund will not be provided for returned goods that show signs of unreasonable use. Goods must be returned to our address within 28 days of delivery to you or you notifying us of cancellation. Please ensure that the returned parcel is properly sealed.

If you have chosen a refund, we will process the calculated refund within thirty (30) days of receiving your returned goods provided that you have returned the goods to us in their original condition at our distribution centre within 28 working days from delivery. You will receive email notification of your refund.

If you have requested an exchange or replacement, this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery.

As you are a consumer and have made an order on-line you may, in accordance with the Consumer Contracts Regulations 2013, cancel your order and obtain a refund (or exchange) within 28 working days from delivery.

Unless the goods are faulty, you will be required to arrange and pay for the cost of returning them to us.

 
If you require a refund we will refund the price paid by you for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within twenty eight (28) days of receiving your returned goods, provided that you have returned the goods to us within 28 working days of delivery to you or your notifying us of cancellation.